Harivacha

Refund and cancellation policy

Last updated: 31 October 2026

Because our products are digital, they work a little differently from physical goods. We want every family to be happy with their purchase, so if something isn't right, please write to us.

Printable books (PDF downloads)

• Download problems: if your file doesn't arrive, won't open, or is damaged, email us within 7 days of purchase and we'll send a working copy. If we can't fix it, we'll refund you in full.
• Duplicate payments: if you were charged twice for the same order, we'll refund the extra payment in full.
• Change of mind: once a file has been delivered, we can't take it back, so we don't offer refunds for a change of mind. You can try the free sample on our website before buying.

Personalised blessing videos

• Before we start: you can cancel for a full refund until we begin making your video.
• If we can't deliver: if we're unable to deliver your video, we'll refund you in full.
• Mistakes: if the video has an error on our side, such as a misspelt name, we'll correct it at no cost.

How to request a refund

Email hello@harivacha.com with your order or payment ID and the email used at checkout. Approved refunds are issued to your original payment method within 5–7 working days. The time it takes to reach your account depends on your bank or payment provider.

Need help?

Email hello@harivacha.com or WhatsApp +91 63635 05136. Unresolved complaints can be raised with our Grievance Officer.

Marketplace purchases

If you bought through a marketplace such as Etsy, its refund process may also apply.